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EMMO warranty

EMMO WARRANTY POLICY

By purchasing any Emmo Inc products or other brand items sold by Emmo Inc, the customer agrees to the policies and procedures outlined below.

Terms and conditions apply for eligibility of warranty. Please refer to Terms and Conditions.

The warranty is extended to the original owner with the original purchase paperwork, and does not cover the purchase of products sold by Emmo Inc that is not an electric bike, electric scooter ebike, electric motorcycle style ebike, or electric mobility scooter. Any defective parts will be covered by the manufacturer under the warranty policy. If the unit is repaired at the original store of purchase and a Pre-Delivery Inspection (PDI) was included with the original order, the labour cost for warranty repairs will also be covered unless otherwise stated. However, if the unit was purchased from a different store, or PDI was not included at the time of purchase, the labour cost for any warranty repair will be the customer’s responsibility.

Warranty Period

Electric bikes (Bicycle style):

Frame: 2 years (up to 4000km)
Motor: 2 years (up to 4000km)
Battery & Charger: 1 year (up to 4000km)
Controller and other components: 1 year (up to 4000km)

Electric Scooter E-Bike, Electric Motorcycle Style E-Bike, Caofen F80 Electric Dirt Bikes, and Electric Mobility Scooters:

Frame: 2 years (up to 6000km)
Motor: 1 year (up to 6000km)
Controller: 1 year (up to 6000km)
Battery & Charger: 6 months
Other components: 1 year (up to 6000km)

Warranty Coverage:

The warranty covers any manufacturing defects in materials and workmanship.

The Warranty covers the replacement of any defective lithium-ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each referred to as a "Covered Component").

Items Not Covered:

  • The warranty does NOT cover such parts, including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, tires, tubes, brake pads, brake rotors, cables and housing, grips, chain, and spokes.
  • Normal wear and tear parts NOT covered: Any damage or deterioration of Covered Components due to normal wear and tear is not covered.
  • Damage due to lack of maintenance, accident, misuse or abuse is NOT covered by the comprehensive warranty.
  • Damage incurred from water, road salt, and other foreign debris or chemicals is NOT covered by the comprehensive warranty.

·         If the unit was purchased from a different store, or PDI was not included at the time of purchase, the labour cost for any warranty repair will be the customer’s responsibility.

  • Batteries and chargers have a valid warranty provided they are used and maintained as instructed and not subjected to freezing temperatures.

Certain conditions that may limit or completely void the warranty of your e-bike are:

  • Altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use.
  • Service or replacement of parts not performed by an authorized Emmo dealer/e-bike technician.

For Lithium models, the chargers must match the lithium batteries. Emmo Inc. is not responsible for any damage resulting from using another brand or voltage of charger.

Emmo Inc. is not responsible for items modified from its intended use or purpose resulting in damage to the ebike or injury to the customer or third party.

Warranty - Purchased Parts:

This warranty covers any defects in materials or workmanship of the bike's parts. If any issues arise within 90 days of purchase, Emmo will repair or replace the defective part(s) free of charge.

The warranty DOES NOT cover

  • Normal wear and tear, intentional damage, or
  • Damage caused by improper use, lack of maintenance, accident or abuse.
  • Damage incurred from water, road salt and other foreign debris or chemicals.

All covered items must have a valid warranty sticker. For Lithium models, the chargers must match the lithium batteries. Emmo is not responsible for any damage resulting in using another brand or voltage of charger or using an Emmo item with items that are not sold by Emmo Inc.

The labour of any warranty repair will be covered by the original store that the part was purchased from only when it is being repaired at said store. For repairs that are done on items that are not from Emmo Inc, the warranty coverage does not apply.

*As the warranty policy and coverage may vary among Emmo dealers. Please consult your local Emmo dealer for more details of the parts warranty policy.

 

 

Rev. Oct 1 2025 - Effective on all new e-bike purchases made on or after October 1st 2025.