EBIKE PROS Warranty

BEST WARRANTY IN CANADA

We will stand behind every e-bike with the best warranty in Canada

No other company offers warranty on wear and tear parts. The Gemini Ebike was build using only premium quality Ebike Pros components. Every part has been handpicked and tested by a CEBA certified master Ebike technician; we can stand behind every Gemini Ebike with the best warranty in Canada.

We even cover wear and tear parts

 

Your warranty covers core components like

Batteries for 12 months against defects

Motor and frame lifetime against defects

Brake pads lifetime for wear

Controller for 12 months against defects

All other components come with a 30 day warranty against defects unless specified

Ebike must undergo an annual inspection in order to maintain the lifetime warranty(dealer may charge for inspection)

Proper care for your ebike

Ebikes stored outdoors should be covered and not exposed to the elements

Tire air pressure should be checked and maintained with required psi specifications located on tires once a week.

 

Batteries must be kept charged at all times after every ride. In storage batteries should be charged once a month and be kept from freezing. Improper stored or swollen batteries will not be covered under warranty.

 

Chargers must be kept dry. Chargers should not be left in your ebike while traveling unless it is in the original box and kept from bouncing around and must be secured.

IMPORTANT****Always plug your ebike or battery in first then into wall outlet, when removing the charger remove from the outlet first then the ebike or battery.

 

Never charge your ebike outside in case of rain or moisture. Chargers with visible damage will not be covered under warranty Water damage or neglecting the charger will not be covered under warranty.  Chargers come with a 30 day warranty against defects

 

What is not covered under warranty

Bulbs, inner tubes, tires, trunk boxes, accessories, flat tires, racks, wheel rims, body fairing breakage, horns ,kickstands, seats, hinges, bearings, switches

Transportation cost to an authorized dealer repair location is the owner’s responsibility.

Labor is not covered under your warranty unless dealer of purchase provides it.

 

The following will void your warranty

What will void your warranty during the one year period is abuse, misuse, neglect, accidents( including those due to improper maintenance) external environmental corrosion including salt corrosion, water damage, modifications vehicle overload, damage caused by the user and any service  performed by an unauthorized person or unauthorized dealer. Flat tires/tubes for rear motor must be repaired by an authorized dealer to maintain lifetime warranty on motor.